What we do
We provide a range of services
and activities that provide support to enable individuals or groups to achieve a better quality of life. We want people to
get the best out of their well-being in their later years by having access to services and activities that best suit their
needs.
When you contact us you can ask to discuss a support plan for yourself, your
loved one, someone you care for, a parent, a relative or someone else you know. Or you may simply need some information. Either
way we can help.
We offer services and activities.
For many people they can simply choose what they want to access. It may be to book a place at
our one of our monthly lunch clubs, or a Coach Trip or to join one of our Information Workshops. On
the other hand you may be unsure of exactly what you’d like to do and may feel you’d like someone to help you
sort through what is available to you. That’s the time to talk to one of our Information and Advice staff who can guide
you with regard to personal support. We will listen to what you want to do and we can discuss with you how to achieve a better
quality of life and general well-being. We call this Personal Support Planning and it is available to everyone. It will help
you make decisions about your needs.
You will require an appointment for this service.
When we provide services
and activities you can expect
· Courtesy
· Impartiality
· Transparency
· Confidentiality
· Data
Protection
Most of our services and activities are free but for some we charge a
small fee.
Personal Support Planning
First stage Contact our Information and Advice centre, discuss a brief outline of what you need. There may be simple leaflets
available to assist you at this stage
Second Stage
Book an appointment to have a chat with our Personal Support Adviser. It may be your needs relate more to a benefits check
and other activities available to you.
Third Stage Personal
Brokerage Service to assist you with determining your needs regarding social care.
You may be in receipt of a personalised budget (Direct Payment) or you may be funding yourself, either way we carry
out a full needs assessment with you. Resulting in a written proposal for you to action at your discretion
Once
a personal support plan has been agreed we can provide volunteer assistance to meet your planned activities
Home from Hospital
Memory Book
Assisted Personal
Shopping * see Home Support for domestic shopping duties
Activity Support
Speakers
We can arrange
for our Chief Officer to speak at your club or organisation as well as other staff who can talk about their specialist services.
We do not make a specific charge for this however we do ask for a minimum donation of £15
Telephone
01395 271242 or e-mail ceo@ageconcernexmouth.co.ukor pop into our Rolle Street office.
click here for activities
